LiveChat Reviews

LiveChat.com offers a range of products and services designed to enhance customer service and boost sales. The platform's main offering is its live chat software, which allows businesses to connect with customers in real time. This software is equipped with features such as message sneak-peek, canned responses, and file sharing.

In addition to live chat, the platform also supports omnichannel messaging, including Messenger, Instagram for Business, SMS, WhatsApp Business, and email. It even includes in-chat voice, video, and screen-sharing capabilities.

For e-commerce businesses, LiveChat.com offers tools to show off goods in elegant product cards and make more sales while chatting. Businesses can also qualify leads online with custom forms and AI chatbot automations. The platform allows businesses to track sales and business goals automatically to see precisely how chats boost revenue and ROI.

Furthermore, LiveChat.com provides easy integration with over 200 tools, allowing businesses to connect LiveChat software with apps they use and love. This includes CRM systems, order management systems, and payment systems, among others.

Lastly, LiveChat.com is not just about reactive customer service. The platform allows businesses to be proactive by configuring automated messages when there are no support agents online. This can direct website visitors to FAQ documentation or prompt them to leave a message that will be dealt with during business hours.

Overall, LiveChat.com provides a comprehensive suite of tools designed to improve customer service, increase sales, and streamline business operations.

LiveChat.com offers a subscription-based payment method. To subscribe, log in to LiveChat and go to Billing > Your subscription. Choose a plan that suits your needs. You can choose a different billing cycle from the dropdown menu. An annual subscription saves you 15% of your total payment when compared with monthly. Whichever you choose, you’ll be billed automatically on every last day of your subscription period until you cancel your LiveChat account. Provide your credit card and billing details, and select Subscribe now. All payments are in US Dollars (USD). If you try to pay in another currency, your bank will automatically convert the amount to US Dollars. Please note that LiveChat accepts the following credit cards: Visa, MasterCard, American Express (Discover), Diners Club, JCB. The subscription charge depends on the number of agents you choose in the Subscription section, not on the number of agents in the Team section. The owner and admin with access to subscription can switch plans, change the number of paid agent accounts, adjust the billing cycle, and make other subscription-related changes whenever needed.

LiveChat.com has a subscription policy where they do not offer refunds on already processed payments. This policy applies to all customers and they are responsible for all charges in their subscription, even if they cancel payments immediately after their credit card is charged or even if they decided on subscription but don’t use the product actively. As for the shipping policy, it seems that LiveChat.com does not have a specific shipping policy as it is a digital service. However, they do suggest creating a transparent return and refund policy to improve customer experience. This helps customers trust the company and feel more confident about making a purchase. They also suggest offering various convenient shipping options to make the buying process more appealing to customers. Please note that this information is based on the latest available data and may be subject to change. For the most accurate information, please visit the official website of LiveChat.com.

LiveChat.com offers four pricing plans: Starter, Team, Business, and Enterprise. The Starter plan costs $20 per month per person when billed annually, and includes features like tracking up to 100 visitors, 1 recurring campaign, 60-day chat history, basic widget customization, and 24/7/365 support. The Team plan is $41 per month per person when billed annually, and includes everything in Starter, plus tracking up to 400 visitors, unlimited campaigns, unlimited chat history, full widget customization, basic reporting, unlimited users, and AI features. The Business plan is $59 per month per person when billed annually, and includes everything in Team, plus tracking up to 1000 visitors, work scheduler, staffing prediction, on-demand reporting, advanced reporting, agent performance, and Apple Messages for Business integration. The Enterprise plan includes everything in Business, plus features like customize tracking limit, dedicated account manager, dedicated onboarding, white label chat widget, software engineer support, Single Sign-on (SSO), HIPPA Compliance, alternative payment terms, and professional services. The exact pricing for the Enterprise plan is not listed and requires a request for a call. If you choose to be billed monthly, the prices are slightly higher: $24 for Starter, $49 for Team, and $69 for Business. All prices are in USD.

LiveChat.com has numerous success stories that demonstrate its effectiveness in various industries. For instance, Pioneer Millworks increased their average opportunity value by 16% using LiveChat. Another notable example is Sephora, which used LiveChat to increase their average order value by 25%. Auto Accessories Garage saw a 485% conversion boost with LiveChat, while AWeber reached 95% of customer satisfaction using the platform. BBB Boston improved their customer service with LiveChat, and Benchmark was able to close more sales and retain customers with LiveChat. These are just a few examples of how LiveChat has helped over 37,000 companies in all industries to increase online sales, improve customer support, and customer satisfaction scores. It's clear that LiveChat.com has a significant impact on business growth and customer satisfaction across a wide range of industries.

LiveChat.com offers several pricing plans. The Starter plan costs $20 per month per person when billed annually, and it includes features like tracking up to 100 visitors, 1 recurring campaign, 60-day chat history, basic widget customization, and 24/7/365 support. The Team plan is $41 per month per person when billed annually, and it includes everything in the Starter plan, plus tracking up to 400 visitors, unlimited campaigns, unlimited chat history, full widget customization, basic reporting, unlimited users, and AI features. The Business plan is $59 per month per person when billed annually, and it includes everything in the Team plan, plus tracking up to 1000 visitors, work scheduler, staffing prediction, on-demand reporting, advanced reporting, agent performance, and Apple Messages for Business integration. The Enterprise plan includes everything in the Business plan, plus customizable tracking limit, dedicated account manager, dedicated onboarding, white label chat widget, software engineer support, Single Sign-on (SSO), HIPPA Compliance, alternative payment terms, and professional services. The cost of the Enterprise plan is not specified and requires a request for a call. All prices are in USD. If the plans are billed monthly, the costs are $24, $49, and $69 per person for the Starter, Team, and Business plans, respectively. Please note that these prices are subject to change and it's always best to check the official website for the most current pricing.

LiveChat.com offers several pricing options. The Starter plan costs $20 per month per person when billed annually, and it includes features like tracking up to 100 visitors, 1 recurring campaign, 60-day chat history, basic widget customization, and 24/7/365 support. The Team plan is $41 per month per person billed annually, and it includes everything in the Starter plan, plus tracking up to 400 visitors, unlimited campaigns, unlimited chat history, full widget customization, basic reporting, unlimited users, and AI features. The Business plan is $59 per month per person billed annually, and it includes everything in the Team plan, plus tracking up to 1000 visitors, work scheduler, staffing prediction, on-demand reporting, advanced reporting, agent performance, and Apple Messages for Business integration. There is also an Enterprise plan that includes everything in the Business plan, plus customizable tracking limit, dedicated account manager, dedicated onboarding, white label chat widget, software engineer support, Single Sign-on (SSO), HIPPA Compliance, alternative payment terms, and professional services. Prices are in USD. Please note that prices may vary if billed monthly. For the most accurate and up-to-date information, please visit the official website of LiveChat.com.